Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or want to suggest a site for us to look at? This page explains the best way to reach Sites Not on GamStop and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of working days, though busier periods can mean a slightly longer wait. Please include as much detail as possible - the casino name, the page you're referring to, or a screenshot if it's a technical issue - so we can look into it properly.
What we can help with
- Corrections or updates to information on a casino review, bonus offer, or rating
- Questions about how we assess and rank casinos not on GamStop
- Feedback on a casino you've used, whether that experience was good or bad
- General queries about content on the site, including our guide to non GamStop casinos in the UK
- Suggestions for a licensed operator you think we should review
What we can't help with
We're an independent comparison site, not a casino operator, and we don't hold customer accounts or process deposits and withdrawals. That means we're not able to:
- Access, close, or verify your account at any casino
- Resolve a dispute over a bonus, withdrawal, or bet with a specific operator - that has to go through the casino's own customer support team
- Offer financial, legal, or gambling advice tailored to your personal circumstances
If you're struggling with your gambling or want to explore options for taking a break, our responsible gambling page is a better starting point than this contact form.
Before you get in touch about a specific casino
If your question relates to a listed operator - say Betmica, Kikibet, Betninja, or another site featured in our rankings - it helps to check the terms attached to any welcome offer first. Wagering requirements, minimum deposits, and eligible payment methods all vary by brand, and most disputes over bonus terms are resolved faster by contacting the casino directly using the support channel on its own site.
For anything about how we compile our rankings, methodology, or editorial standards more generally, our About Us page covers that in more detail.
A note on how we work
Sites Not on GamStop earns commission when readers sign up to some of the casinos listed on this site. This never affects how a casino is rated or where it appears in our tables - our rankings are based on the same criteria for every operator we cover. If you think we've got something wrong, or an offer has changed since we last checked it, that's exactly the kind of message we want to hear, so please do let us know.
Read our terms first
If your enquiry relates to use of the site itself - content reuse, liability, or how our reviews should be interpreted - our Terms and Conditions page sets out the ground rules and may answer your question without needing to wait for a reply.